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Client Reviews

"This was superlative, believe me. I had total trust in [my] honorable realtors like Pat etal. [On a scale of 1-10] 10+ This may look over-the-top, but this was the kind of service I got from a very competent and caring people. The condo sold the first day on the market. The realtor I worked with went above and beyond the call of duty more than once to help me, such as to visits to me at my new address which spared me a forty mile round trip. Wonderful relief at my age! (95 years) How smoothly the transaction went because of the caliber of persons effecting it - my realtor. From day one the whole transaction moved smoothly and quickly. I had no worries at all with the agencies involved as I well knew Pat had 'vetted' them. While I know I had special treatment because of my age, I suspect Pat delivers the same quality of service to all his clients."

Grace Otte, Seller

10. [Pat] went above and beyond dealing with surprises in the transaction.

Dave Wade, Waterfront Buyer

"Pat's enthusiasm while showing us the home was contagious. His follow-up was good. He and his staff always welcomed calls and questions. Pat represented the sellers, but he also represented us to them. I think he handled both sides of the transaction beautifully! This was the most exciting transaction we've ever had - buying a house on the lake!"

Melanie Dart and Dave Howland, Buyers

"Not everyone is in a transition as we were - Pat and staff couldn't have been more compassionate, supportive and professional. A++"

Becky Harris and Tom Greetis, Buyers/Sellers

[On a scale of 1-10] "14 - 16. Maybe 20. We love Pat! Pat has got your back!"

Carl & Vicki Janssens, Buyers/Sellers

Well-organized, all issues handled well. Pat has great communication skills, always on top of the selling/buying process.

Dennis Kirkby, Seller

When selecting an agent to represent them, "Your service in the community was a factor." "You were direct and to the point. Also [staff] was most helpful and courteous."

Ed and Marilyn Kashy, Sellers

Working with Pat O'Brien & Associates made a stressful situation so easy! My move was a positive, good thing, but packing up a house at age 60 and moving to another city can be overwhelming. I never had to worry about the sale of my home. Pat O'Brien & Associates kept me updated and took care of every single thing. Every question answered and always with the feeling that they "had all day" to help me. To put it simply... they ROCK!!!

Teresa Smallidge

All around great job! JP navigated the transaction around a few obstacles and was able to get the deal done. He was extremely responsive and attentive to all of my questions and concerns. He was great to work and made the experience an enjoyable one. JP is hard working and what I really liked about him is that if he didnt know an answer, he would tell you he didnt know but he would talk to the right people and get you an answer. So refreshing as compared to some agents that just tell you what you want to hear. JP is very honest and hardworking. I would definitely use him again and highly recommend him to anyone looking for someone to buy or sell their home.

Kevin Kovachevich

Now that we’ve started settling into the new house in Harbor Springs, both Jeannette and I wanted to tell you how very much we enjoyed working with JP Gerster on the purchase. JP is truly a delight, and a credit to your company. He is knowledgeable, energetic, friendly, and generous with his time. No question was ever too much for him and no task too great. We have worked with a number of real estate agents in four states through the years and I am happy to be able to tell you that JP has been the most helpful, and the nicest, of all. We wish him much success in the years ahead.

Harold B. Segel

Being new to the area we relied on JP to find us the right house in the right neighborhood. He did an excellent job finding what we wanted! JP contacted us regarding this house almost immediately after it was listed and scheduled a showing the same day. If JP hadn’t contacted us so quick the house would have been sold to another party before we had a chance to make an offer. Thanks again JP

Steve Crane

Simply put, working with JP was a true pleasure, from the first contact on the phone, until even after the closing. Extremely easy to work with, as well as very thorough on every detail. I will always recommend him to all my friends, family, and associates.

David Farber

Five Stars ! I don’t give this rating lightly; JP really earned & deserves it. He works hard at developing relationships with both buyer & sellers. He kept the “deal” alive during some very unexpected issues, by working with both sides and developing solutions that worked.

Julie Kolehmainen

JP did an excellent job helping us go through the negotiations of a tricky vacant land purchase in Northern Michigan. The property was completely land-locked (no legal access for driveway) and he was both patient and diligent through the process of putting the deal together with his seller and a neighbor to bring together a larger parcel with great road frontage. If you are looking for an organized, responsive and focused real estate agent… JP is your guy.

Bob Chapa

"We want to thank you for your professionalism and real estate knowledge. I firmly believe that you understood our needs, made sure to price the house fairly for us and the new buyers. Honestly, it could not have been an easier process."

Peggy & Ashley Messenger

"Thank you for all your hard work to make our dream come true."

Doug and Bobbi

“Thank you so much for ‘guiding’ us through the process of Missouri to Michigan living!”

Kathy

“Thank you again for your diligent work! You are the best of the best!”

Tom and Jolene

“Thanks for finding our home and for all the work from start to finish!”

John and Christine

“Thank you so much for helping us find the right home. We appreciate all the effort you put in for us.”

David and Janet

“Thank you for all your time and assistance as we looked for property.”

Jim and Linda

“Thank you for all your time and effort in helping us get a house.”

Kurt and Megan

You were very communicative and professional. Always willing to spend time toward making the transaction happen and toward us finding our dream vacation home. Why did you choose me to to help you with the purchase of this property? Knowledge of the market. Friendliness. Availability. What will you remember most from our working together? Your positive and professional attitude.

Craig & Renee Jones

I have to say you have been the most sincere and easiest agent to work with up north. It has been very frustrating as you and I spoke. I believe I have finally found myself an agent that I can get into a confident referral base with. THANK GOODNESS!!

Patrice Rener, Keller Williams – Macomb/St. Clair

I would fully endorse you as a top shelf realtor any time, and please don’t hesitate to ask if there is ever anything I can do for you. It was a pleasure working with you. Enjoy your summer!!

Jack and Beth Petroelje

Brett – thank you – great service!

Timothy Pickett

You made our “buying process” so much easier…we love looking at the water and the gorgeous sunsets…Have a great day Brett and thanks again for all your help

Helen and Joe P

Long overdue THANKS!! For your help over the past couple of years…from the “other” yellow house to this one, and the selling of our Eastport property.., we have appreciated you being there with us…one of our first UP NORTH friends! Still owe you and Suzann that dinner, for sure!

Lee & Kristin B

You brought new meaning to “above & beyond” on getting our condo sold & closed!! Thank you so very much for all you did to make it happen. Again, we both appreciated your professionalism & your sensitivity you showed to us throughout this entire journey. We hope we will be able to refer business your way in the future.

Dan & Kerry S

We want you to know how much we appreciate all you did for us and the extreme consideration you gave us. We couldn’t have wished for a more professional yet personally-committed to us realtor. Thank you so much and much success to you in the future. With your knowledge, sincerity, and charm, you will achieve whatever you desire.

Bob and Anne Dingman

I just wanted to take a minute to tell you how much I truly appreciate you and the job you did selling my aunt’s home for me. Your knowledge of the market in this area, the comparisons you showed me and your honesty and professionalism set the price that was both right for my aunt and a buyer, which led to five offers within one week of being on the market. You kept me updated on everything through the whole process and every decision was made in the best interest of my aunt. But it wasn’t only the selling of the house, your guidance and patience in helping me split the parcel and sell the wetlands was above and beyond. You were always there to answer my endless questions, guide me and keep me positive. Your caring and concern for my aunt and taking the time to ask about my family meant the world to me. I can’t thank you enough for everything you did. I will be keeping in touch because not only were you a wonderful real estate agent you have become a good friend.

Jeannie Massey

Professional and personable service…[Jim] was always eager to provide information on listings and sales and waited patiently for us to reach a time when we were ready to sell. His thoroughness, attention to detail and constant communication make the process quick and quite effortless. He was a pleasure to work with and an outstanding realtor. If we ever need an agent in northern Michigan again, you can be assured it will be Jim.

Dan and Dee Johns

Thanks for the professional job selling my house. We listed in the fall and had it sold and closed by April – pretty darn good in a market slow-down and during the winter months. You always kept me well informed during the whole process. If I’m even the market to buy or sell again in your area, I’ll be sure to look you up.

Marty

We had another agent that simply wasn't really helping, for months. The first day I spoke to JP he handed me a house that I simply loved. We were outbid, unfortunately, and JP was right there every step to ensure us to keep up hope, and tell us of another home we might like. After months of looking with our previous agent, JP has us in a home, in a few mere weeks, and we couldn't be happier with it. He has a great character, and is fantastic at his job. Don't bother looking elsewhere, just ask JP!

Brandi McMillan

We want you to know how much we appreciate all you did for us and the extreme consideration you gave us.  We couldn’t have wished for a more professional yet personally-committed to us realtor. Thank you so much and much success to you in the future.  With your knowledge, sincerity, and charm, you will achieve whatever you desire.

Bob and Anne Dingman

Thank you for making our “dream come true”!  We have a long way to go to get it done, but because of your help and patience, we have a great start.  It’s exciting!
Thanks so much for all you have done for us.

Mary and Jim

You and Mark are highly thought of in northern Michigan. [Both of you] were spot on in communicating with me - I was always informed. You were the best Realtors that I ever worked with.

Mary Morrison, Seller – working with Pat O’Brien & Mark Snyder

Property of our dreams was located and purchased through you! Very friendly, no pressure in all our dealings. We also believe you know Lake Charlevoix property better than anyone.”

Ken and Barb Carnwath

Friendly, knowledgeable, professional, supportive and understanding.

Sam and Susan Sharp

Very professional and friendly.

Thomas Green

You worked very hard to sell my property. You were realistic and kept me well informed. With the goal of getting my home sold. You were always available when I needed to talk, returned my phone calls promptly. You’re friendly, trustworthy and comfortable to work with.

Suzie Kosch-Matelski

More sincere. No BS. Worked together for best results. Worked to arrive at favorable results for buyer and seller. Two-way relationship. We’ve enjoyed good communication.

Jim Faught

Would not have changed a thing – very positive experience.

Sue Shenk

The communication is excellent and the entire team makes the transaction very easy for the client. Jim was working during my last transaction and I was impressed about his professionalism and good communication.

Sofia Edmonds

Well organized. Efficient, handled problems effectively.

Mac Halbert

I felt like Pat was on my side from the start. The process went smoothly, and I wasn’t responsible for a lot of the work. He went out of his way for me from beginning ‘til end. I’ve sold a lot of houses & this was one of my easiest experiences.

Marilyn Ormsbee

Friendly, personal touch from both Pat and his staff. Answering every question from an anxious customer.

Dorie McCurdy

Pat and his team were a pleasure to work with. They worked hard to present our property effectively from the ‘comps,’ to the photography, the marketing, and the advertising. Their communication was excellent. Pat and his team are the consummate professional. We will remember your sensitivity to the fact that we were selling a beloved century-old family home. We wholeheartedly recommend Pat O’Brien & Associates.

The Little Family

Your professionalism and personal attention to this deal was truly exceptional. I commend you for the way you handled what was an important and somewhat sensitive transaction. The most personable and professional broker in the northern Michigan market. The Little family was lucky to have you as their agent, and I appreciate the time and other courtesies you extended to me to help consummate this sale.

Matt Lester

Our property search with Pat was a very good experience. He is part of the community in more ways than a realtor. This shows in his personality and his knowledge. To sum it up – less than one week after closing, we were up north and at Harvest Fest, I heard a ‘hey’ and looked up to see, not just my agent, but a friendly face.

Bob and Kelli Petrillo

Pat is an excellent real estate broker. He take the time to learn about your likes and dislikes relative to home purchasing. He is personal and professional. He is timely in his follow-through. Pat says what he means and he means what he says. I highly recommend Pat O’Brien and his associates.

Michael and Mary Anne Ponti

On our second visit to the house in the middle of winter, upon entering you said, with your hands extended for emphasis, ‘I love this place!’ – it was heartfelt! To me you are the Willy Wonka of Lake Charlevoix real estate. You helped us find the Golden Ticket.

Polly W. Cheney

Good, honest conversations. Very encouraging in spite of the market.

Gentry and Roxie Peevyhouse

Excellent personal attention and availability and candid discussions. Pat O’Brien, together with his professional staff and associates, have developed an excellent, efficient organization that gets the job done. Very well pleased with the personal and professional service.

Jim and Gail Barton

You were professional, responsive to our questions, trustworthy and caring. You wanted us to feel good with this purchase and took matters into your own hands when the seller wasn’t moving things out … unexpected but most appreciated!

John and Carrie DeWitt

Professional, complete, took care of all the details.

Steve Bentschneider

Great guy. Very personable. Communication was great. Easy to talk with and strive to get the deal done. Knowledgeable of area.

Dominic Buccellato

Pat is honest – tells you exactly what you can realistically expect to pay or sell a property for. Pretty darn close to actual prices – two times.

John Brodie

Our experience with working with Pat and his associates was nothing less than top-notch. They worked around our renters in the summer and were very knowledgeable about the market in BC and surrounding area. They kept us informed of everything regarding the sale of our home. Thanks, Pat, for the wonderful experience – wish I had more property to sell!

Rusty and Sandy Barnes

From the moment I walked into your office … to the closing, you answered my phone calls, connected me with the right people, listened to me ‘vent’ when I was stressed and kept us moving to our goal – a successful purchase and sale.

Jan Evans

We have worked with a number of Realtors on various real estate transactions and we found Pat O’Brien to be the most knowledgeable, responsive & trustworthy agent/broker that we have ever dealt with as a buyer or seller!

Mike and Lanae Kettlewell

Great job! Superior customer service and personality of integrity!

Douglas Waldie

Pat was friendly and determined to help us sell our home. He took a personal interest, aggressively contacting potential buyers, and demonstrated concern for us and the quality of our home and represented us very well.

Peter and Paulette Graves

We were treated like family – the entire staff made us feel welcome.

Bill and Nancy Wieland

You sold the house – and in this market! You kept us posted during the months the house was on the market…. [And had] a great sense of humor even when we knew you were exhausted.

Robert Rice

Pat O’Brien and his entire staff are extremely professional and make the whole selling (or buying) experience a pleasant one. They respond quickly to any questions or inquiries. Pat helps you price your house correctly for the current market. We cannot say enough positive things about our entire experience, and would gladly recommend Pat O’Brien & Associates.

Lee and Betty Spence

Pat is a no-nonsense, caring individual who knows the market and works to expand it through great service to clients and supporting the community.

Lindsey Dood

We appreciated that we didn’t get constant e-mail reports, but that you kept in touch by phone and/or personal contacts. Your advertising for our home was excellent. You remained enthusiastic and positive about our property for the entire time. We feel that you did a very good job of representing us, and showed our property many times. Also, your staff was extremely friendly and helpful.

John and Nancy Miett